For Virat Scrappers

This Privacy Policy describes how Virat Scrappers ("we," "us," or "our"), a Registered Vehicle Scrapping Facility (RVSF), collects, uses, processes and protects the personal information of individuals who interact with our services, website, or marketing communications. We are committed to safeguarding your privacy and handling your personal data responsibly and in compliance with applicable data protection laws.

1. Information We Collect

We collect various types of information to provide our services, communicate with you and comply with legal obligations. This may include:

• Personal Identification Information: Name, address, phone number, email address, Aadhar Card details, PAN Card details.
• Vehicle Information: Vehicle Registration Certificate (RC) details, vehicle make, model, year and identification numbers.
• Financial Information: Bank account details (via Cancelled Cheque) for processing payments.
• Communication Data: Records of communications (calls, SMS, WhatsApp messages) between you and our staff.
• Website Usage Data: Information about how you interact with our website, such as IP address, browser type and pages visited.

2. How We Collect Information

We collect information through the following methods:

• Directly from You: When you contact us, provide leads, inquire about our services, or provide documents for vehicle scrapping.
• From Leads/Inquiries: Information received through various channels that identify potential End-of-Life Vehicle (ELV) sellers.
• Through Communication: During phone calls, SMS and WhatsApp exchanges with our office staff.
• Website Interaction: Automatically as you navigate our website (e.g., through cookies, if applicable).

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To process your request for vehicle scrapping, verify vehicle ownership and facilitate the purchase of your ELV.
• Communication: To contact you regarding your vehicle, provide updates, respond to inquiries and send important service-related notifications.
• Payments: To process the agreed payment for your ELV securely into your bank account.
• Legal & Regulatory Compliance: To issue Certificate of Deposit (CoD) and Certificate of Vehicle Scrap (CVS) and to comply with all applicable RVSF regulations and other legal requirements.
• Marketing & Outreach: To send bulk SMS and WhatsApp messages to intended customers about our services, offers and to maximize vehicle acquisition for scrapping.
• Service Improvement: To analyse our processes and improve the efficiency and quality of our services.

4. How We Share Your Information

We may share your information with the following parties, only to the extent necessary and with appropriate safeguards:

• Government Authorities: As required for the issuance of CoD and CVS and other regulatory compliances.
• Financial Institutions: To facilitate secure bank transfers for payments.
• Metal Recyclers: Information related to the dismantled vehicle components (not personal identification) may be shared with ferrous and non-ferrous metal recyclers.
• Service Providers: Third-party service providers who assist us in our operations (e.g., IT support, communication platforms) under strict confidentiality agreements.
• Legal Requirements: When legally compelled to do so by a court order, government request, or to protect our rights or property.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include secure storage, access controls and encryption where appropriate. However, no method of transmission over the internet or electronic storage is 100% secure and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. This includes retaining data related to CoD and CVS issuance as mandated by RVSF regulations.

7. Your Rights

Depending on applicable data protection laws, you may have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal and regulatory retention obligations.
• Objection: Object to the processing of your personal data for certain purposes.

To exercise any of these rights, please contact us using the details provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any revised policy on this page and the "Last Updated" date will indicate when changes were made. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Virat Scrappers, 312, Shivlok House-1, Karampura Commercial Complex, New Delhi-110015.

Phone Number: +91-9999900338

Email Address : operations@viratscrappers.com